No Games. No Small Print. No "Handling Fees".
FREE SHIPPING for all orders over $97 - including office furniture (dock to dock)!
If your order is over is $97 or more it ships for free. If your order is under $97 there is a small charge of $7.95.
Included in our Free Shipping over $97 is furniture and major office equipment. This is for "dock to dock" deliveries. If you do not have a dock, or if your order requires a lift gate or inside delivery, extra charges may apply. It's always best to contact us before order major purchases if you do not have a dock so we can determine if extra charges will apply. You can contact us at 1-866-568-0524 or by email at customerservice@ibuyofficesupply.com. Be sure to have the item number(s), the quantity and your delivery situation when calling or emailing.
Where do we ship to?
We ship to the lower 48 United States.
Where do we NOT ship to?
We do not ship to Alaska, Hawaii, Guam, Puerto Rico, APO/FPO addresses. We cannot ship to PO Boxes. Orders placed with PO Boxes as the Delivery Address will be delay as we attempt to contact you for a street address.
When will my order arrive?
In most cases your order will arrive within 24-72 hours. This is true for most basic office supplies. Because we ship from over 50 warehouses across the United States we can almost always get your product to you quickly. This, however, is not a guarantee of delivery within that time frame as occasionally a local warehouse may be out of stock and we need to ship from a warehouse a little further away.
Some products ship direct from the manufacturer and will take additional time. Some of those include:
- Acroprint
- Fellowes
- FireKing
- GBC
- Global
- HSM
- Iceberg
- Latham Time Clocks
- Martin Yale
- Pyramid
- Quartet
- Safco
- Schwab
- Screenflex
- Tennsco
Each of these manufacturers have their own shipping times but in most cases they ship within 3-5 days of receipt of the order. Please allow 7-10 days for delivery.
How do we ship our orders?
When you see a UPS logo on a product page you'll know it's shipping via United Parcel Service. All others ship via common carrier.
Delivery Details
Same-day shipping (non-furniture), 24-48 hour delivery (in most cases): Orders placed before 2:00 pm (your
local time zone), Monday through Friday, paid with credit card without
complications are normally shipped
the same day via UPS. Utilizing our national
distribution network, orders ship from the distribution centers nearest
the
shipping address. Most customers will receive their UPS shipments the
following
week day. Because of stock issues, on occasion an order will need to
be shipped from a warehouse other than the one closest to you. This
can cause a delay in delivery by a few days. This does not affect
when it is shipped, just that it may take a few more days to get to you.
Payment complications can include:
different shipping and billing addresses, billing information inconsistent with
what's on the credit card record, and orders that can't be verified by phone.
Orders placed during non-business hours such as evenings, weekends, and
holidays are normally processed and shipped on the next business day.
Please note, overnight delivery is not guaranteed, is not available in all
areas, and may be delayed due to inclement weather, stock availability or
products unable to be shipped via UPS.
Common Carrier Deliveries to
Business Addresses:
Common Carrier
deliveries are dock to dock only and do not include lift gate and inside delivery without
extra charge (when needed). Drivers will bring your delivery to the rear of the truck
but it is your responsibility from that point forward. We can arrange for
inside delivery and/or assembly in some areas for an additional charge.
If you’d like more information about these services contact us at (866)
568-0524 or via email at customerservice@ibuyofficesupply.com.
In your email please include the items you are interested in purchasing, by manufacturer part
number, quantities, and the situation we’ll be delivering into.
Common Carrier
deliveries cannot be scheduled for a specific time. We can request that the
delivery company call you before delivery. Someone must be available
during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature
is required.
IMPORTANT NOTICES:
- You MUST note any delivery
damage on the delivery ticket or bill of lading. It is best to completely
inspect delivered products while the driver is present, before signing for the
delivery. If there is severe damage please contact us immediately so we
can handle it at that time.
- It is very important that
you keep all shipping and packing materials. We cannot accept returns
(for replacement or credit) that do not have all original packaging.
Common Carrier Deliveries to Home Addresses:
Inside deliveries via common carrrier are not available to residential or home office addresses. Drivers will bring your delivery to the rear of the truck
but it is your responsibility from that point forward. We can arrange for
inside delivery and/or assembly in some areas for an additional charge.
If you’d like more information about these services contact us at (866)
568-0524 or via email at customerservice@ibuyofficesupply.com.
In your email please include the items you are interested in purchasing, by manufacturer part
number, quantities, and the situation we’ll be delivering into.
Common Carrier
deliveries cannot be scheduled for a specific time. We can request that the
delivery company call you before delivery. Someone must be available
during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature
is required.
IMPORTANT NOTICES:
- You MUST note any delivery
damage on the delivery ticket or bill of lading. It is best to completely
inspect delivered products while the driver is present, before signing for the
delivery. If there is severe damage please contact us immediately so we
can handle it at that time.
- It is very important that
you keep all shipping and packing materials. We cannot accept returns
(for replacement or credit) that do not have all original packaging.
Home deliveries are not available in
some rural areas of the United States. If this is the case with your
order we will contact you.