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Shipping Policy

iBuyOfficeSupply.com divides shipping between Office Supplies and Industrial Supplies.

Office Supply Orders

Free Shipping on most orders over $75.

If your order is over $75 and ships via UPS, there is no shipping charge.  If your order is under $75 and ships UPS, we charge a flat rate of $8.95.

Products that cannot ship via UPS such as fire files, furniture and oversized items (chair mats, for instance), do not qualify for free shipping.  They will ship via common carrier/freight.

Questions? 

All Freight (non UPS) orders are charged the following:

$68.99 for the first freight item, $19.99 for each additional freight item.  These are "dock to dock" shipments which does not include inside delivery, a lift gate (if needed) or additional services such as set up.  When ordering freight items please let us know you do not have a dock or will need any of those additional services and we will contact you for additional information and will quote a price.  Contact us at customerservice@ibuyofficesupply.com.

The time to allow for delivery can be seen on a product page but a good guideline is between 3-7 days (with exceptions based on the manufacturer).  If there is a concern over delivery time please contact us before ordering to be sure we can meet your expectations.

Industrial Supply Orders

For all orders up to $75 there is an $8.95 shipping charge.  Orders over $75 there is an 11% charge for shipping.
There is a minimum order surcharge of $5 on Industrial Supply orders of $35 or less.

Questions?  customerservice@ibuyofficesupply.com

Where do we ship or not ship to?

iBuyOfficeSupply.com ships to the 48 contiguous United States.  We do not ship to Hawaii, Alaska, Puerto Rico, APO/FPO addresses, or P.O. Boxes.  You can use our international shipping partner for these shipments - click "Ship Worldwide" at the top of this page for further information.

To be sure of your shipping charges simply enter your order into your cart and shipping charges will be shown on your Cart page.

When will my order arrive?

In most cases office supply and industrial supply orders will be received within 24-72 hours.

Some products ship direct from the manufacturer and will take additional time.  Shipping direct from the manufacturer is how we're able to offer the discount prices we do.  Some of those include:

    * Acroprint
    * Balt
    * Eurotech
    * Fellowes
    * FireKing
    * GBC
    * Global
    * HON
    * HSM
    * Iceberg
    * Latham Time Clocks
    * Martin Yale
    * Nightingale
    * Pyramid
    * Quartet
    * Safco
    * Sentry
    * Screenflex
    * Tennsco

Each of these manufacturers have their own shipping times but in most cases they ship within 3-5 days of receipt of the order but some take longer to ship and ultimately deliver to you. Large furniture items from HON, Fireking, Sentry, Global can take as long as three to four weeks for delivery depending on the products ordered.  Note:  Some products shipping direct from the manufacturer will incur a restocking fee if returned.  The amount depends on the manufacturer.  If this is a concern please contact customer service before ordering as this is an item in our Terms and Conditions and ordering is an acceptance of this policy.

Please check the product page for shipping time on individual products. If unsure, call us at 866-568-0524 to get a shipping time estimate.

How do we ship our orders?

When you see a UPS logo on a product page you'll know it's shipping via United Parcel Service.  All others ship via common carrier.

Order Cancellation

Once an order is submitted it cannot be canceled.  Because we are committed to processing your order quickly, once the checkout process is completed our warehouses are immediately notified to pick your products for shipment.  Refused shipments for undamaged products will incur the cost of return shipping being deducted from any refund, including any restocking fee by the manufacturer, if applicable. 

Delivery Details

Orders placed before 2:00 pm (your local time zone), Monday through Friday, paid with credit card without complications are normally shipped the same day via UPS. Utilizing our national distribution network, orders ship from the distribution centers nearest the shipping address. Most customers will receive their UPS shipments the following week day.  Because of stock issues, on occasion an order will need to be shipped from a warehouse other than the one closest to you.  This can cause a delay in delivery by a few days.

This does not affect when it is shipped, just that it may take a few more days to get to you.

Payment complications can include: different shipping and billing addresses, billing information inconsistent with what's on the
credit card record, and orders that can't be verified by phone.

Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.

Please note, overnight delivery is not guaranteed, is not available in all areas, and may be delayed due to inclement weather, stock availability or products unable to be shipped via UPS.

Common Carrier Deliveries to Business Addresses:

Common Carrier deliveries are dock to dock only and do not include lift gate and inside delivery without extra charge (when needed).  Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and/or assembly in some areas for an additional charge.  If you’d like more information about these services contact us at (866) 568-0524 or via email at customerservice@ibuyofficesupply.com. In your email please include the items you are interested in purchasing, by manufacturer part number, quantities, and the situation we’ll be delivering into.

Common Carrier deliveries cannot be scheduled for a specific time.  We can request that the delivery company call you before
delivery.  Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.

IMPORTANT NOTICES:
    * You MUST note any delivery damage on the delivery ticket or bill of lading.  It is best to completely inspect delivered products while the driver is present, before signing for the delivery.  If there is severe damage please contact us immediately so we can handle it at that time.
    * It is very important that you keep all shipping and packing materials.  We cannot accept returns (for replacement or credit) that do not have all original packaging.

Common Carrier Deliveries to Home Addresses:

Inside deliveries via common carrier are not available to residential or home office addresses.  Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and/or assembly in some areas for an additional charge.  If you’d like more information about these services contact us at (866) 568-0524 or via email at customerservice@ibuyofficesupply.com.  In your email please include the items you are interested in purchasing, by manufacturer part number, quantities, and the situation we’ll be delivering into.

Common Carrier deliveries cannot be scheduled for a specific time.  We can request that the delivery company call you before delivery.  Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.

IMPORTANT NOTICES:
    * You MUST note any delivery damage on the delivery ticket or bill of lading.  It is best to completely inspect delivered products while the driver is present, before signing for the delivery.  If there is severe damage please contact us immediately so we can handle it at that time.
    * It is very important that you keep all shipping and packing materials.  We cannot accept returns (for replacement or credit) that do not have all original packaging. Home deliveries are not available in some rural areas of the United States.  If this is the case with your order we will contact you.