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Frequently Asked Questions

  1. Do you accept Purchase Orders?
  2. iBuyOfficeSupply.com Low Price Guarantee?
  3. Are you Tax Exempt?
  4. Do you offer a Volume Price Quote?
  5. What are your shipping policies and charges?
  6. Our Methods of Payment?
  7. MSDS Sheets
  8. Credit Card not working during Checkout?
  9. Do you ship Internationally?
  10. Where do you charge Sales Tax?

Answers...

  1. Do you accept Purchase Orders?

    iBuyOfficeSupply accepts purchase orders with a minimum of $200 from various agencies such as:

        - Government Agencies
        - Public Schools
        - Hospitals
        - Fortune 100 companies

    Purchase Orders must meet certain qualifications to be accepted:

    - Minimum of $200
    - Must have an Email Address, Contact Name and Contact Telephone Number.
    - Must be a physical purchase order.  Fax to 952-881-7843.

    Purchase orders are subject to acceptance by iBuyOfficeSupply.com.

    Purchase orders are not accepted from individuals.

    Presentation of a purchase order to iBuyOfficeSupply.com is acceptance of our Net 15 terms.

    If you have questions please feel free to contact us at 866-568-0524.

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  2. iBuyOfficeSupply.com Low Price Guarantee?

    Our industry veteran buyers review our competitors' pricing to make sure our customers receive the best prices available on the internet. However, if you still find a lower price (see next paragraph) from another (reputable) online merchant, we will match that price to earn your business.

    Low Price Guarantee applies to all purchases. Comparisons must be based on products that are identical model and are new and are currently available in stock from our competitors. The price for comparison should be the total price, including the cost of the same product and quantity, plus sales tax, shipping and handling charges and any fuel surcharges or flat rate shipping charges. (Please note that our customers pay no sales tax, except in Minnesota, Tennessee and California.) Any special promotions, loyalty points, free offers, and special payment terms to do not qualify for price comparison.  Please note that there are many online retailers that do not provide the customer service, quick delivery, and respected business reputation, so we do not match pricing for such companies. We reserve the right to refuse to compare to certain online sellers.

    There are many online sellers that display great product prices, but shipping charges are often added and shipments take several days and even weeks to arrive. Try us, you will not be disappointed! Our goal is to earn your business every time you order.
     

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  3. Are you Tax Exempt?

    Do you represent an organization not required to pay sales tax?  We can help but only if you contact us FIRST.

    If your organization is in any state except Minnesota, Tennessee and California, we do not charge sales tax.  So there's nothing for you to do.

    If your organization is in Minnesota, Tennessee or California, please follow these easy instructions before ordering:

    1) Create an iBuyOfficeSupply.com account by clicking "Sign In" at the top of any page.
    2) Call or email us with your Username BEFORE ordering so we can mark your account as Tax Exempt.  
    3) Fax a copy of your tax exempt certificate to us at 952-881-7843.

    Once completed your account will be permanently noted as "tax exempt" for all future orders.

    Questions?  1-866-568-0524 or customerservice@ibuyofficesupply.com

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  4. Do you offer a Volume Price Quote?

    Yes, we do!

    If you are ordering $500 or more of the same product we may be able to offer a quantity discount for you (i.e. 100 or more of a $6.00 item).  Send us an email with this information:

        - Item Number - We'll need the item number for the product you'd like a quantity quote for.  This is found on any product page.
        - Quantity - How many are you looking to purchase?
        - Time Frame - When do you need them?  This is important.  Depending on a number of factors we may be able to get a better price for you if we have the time to order from the manufacturer.  If your need is not immediate (within the next few days), this could save you money.
        - Special Requirements - Depending on the item, are there special delivery issues we need to know about?

    Along with those questions, we need your:

        Name
        Contact Phone and Email
        Organization

    Email us at:  customerservice@ibuyofficesupply.com

    We'll do our best to help.  In most cases we'll get back to you the same day, next business day worst case.

    Thank you for the opportunity to help.

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  5. What are your shipping policies and charges?

    If your order is over is $97 or more it ships for free.  If your order is under $97 there is a small charge of $7.95.

    Included in our Free Shipping over $97 is furniture and major office equipment.  This is for "dock to dock" deliveries.  If you do not have a dock, or if your order requires a lift gate or inside delivery, extra charges may apply.  It's always best to contact us before order major purchases if you do not have a dock so we can determine if extra charges will apply.  You can contact us at 1-866-568-0524 or by email at customerservice@ibuyofficesupply.com.  Be sure to have the item number(s), the quantity and your delivery situation when calling or emailing.

    Where do we ship to?

    We ship to the contiguous 48 United States.

    Where do we NOT ship to?

    We do not ship to Alaska, Hawaii, Guam, Puerto Rico, APO/FPO addresses.  We cannot ship to PO Boxes.  Orders placed with PO Boxes as the Delivery Address will be delay as we attempt to contact you for a street address.

    When will my order arrive?

    In most cases your order will arrive within 24-72 hours.  

    Some products ship direct from the manufacturer and will take additional time.  Shipping direct from the manufacturer is how we're able to offer the discount prices we do.  Some of those include:

        * Acroprint
        * Fellowes
        * FireKing
        * GBC
        * Global
        * HSM
        * Iceberg
        * Latham Time Clocks
        * Martin Yale
        * Pyramid
        * Quartet
        * Safco
        * Schwab
        * Screenflex
        * Tennsco

    Each of these manufacturers have their own shipping times but in most cases they ship within 3-5 days of receipt of the order.  Please allow 7-10 days for delivery.

    How do we ship our orders?

    When you see a UPS logo on a product page you'll know it's shipping via United Parcel Service.  All others ship via common carrier.

    Delivery Details

    Orders placed before 2:00 pm (your local time zone), Monday through Friday, paid with credit card without complications are normally shipped the same day via UPS. Utilizing our national distribution network, orders ship from the distribution centers nearest the shipping address. Most customers will receive their UPS shipments the following week day.  Because of stock issues, on occasion an order will need to be shipped from a warehouse other than the one closest to you.  This can cause a delay in delivery by a  few days.  This does not affect when it is shipped, just that it may take a few more days to get to you.

    Payment complications can include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone.

    Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.

    Please note, overnight delivery is not guaranteed, is not available in all areas, and may be delayed due to inclement weather, stock availability or products unable to be shipped via UPS.

    Common Carrier Deliveries to Business Addresses:

    Common Carrier deliveries are dock to dock only and do not include lift gate and inside delivery without extra charge (when needed).  Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and/or assembly in some areas for an additional charge.  If you’d like more information about these services contact us at (866) 568-0524 or via email at customerservice@ibuyofficesupply.com. In your email please include the items you are interested in purchasing, by manufacturer part number, quantities, and the situation we’ll be delivering into.

    Common Carrier deliveries cannot be scheduled for a specific time.  We can request that the delivery company call you before delivery.  Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.

    IMPORTANT NOTICES:

        * You MUST note any delivery damage on the delivery ticket or bill of lading.  It is best to completely inspect delivered products while the driver is present, before signing for the delivery.  If there is severe damage please contact us immediately so we can handle it at that time.
        * It is very important that you keep all shipping and packing materials.  We cannot accept returns (for replacement or credit) that do not have all original packaging.

    Common Carrier Deliveries to Home Addresses:

    Inside deliveries via common carrrier are not available to residential or home office addresses.  Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and/or assembly in some areas for an additional charge.  If you’d like more information about these services contact us at (866) 568-0524 or via email at customerservice@ibuyofficesupply.com.  In your email please include the items you are interested in purchasing, by manufacturer part number, quantities, and the situation we’ll be delivering into.

    Common Carrier deliveries cannot be scheduled for a specific time.  We can request that the delivery company call you before delivery.  Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.

    IMPORTANT NOTICES:

        * You MUST note any delivery damage on the delivery ticket or bill of lading.  It is best to completely inspect delivered products while the driver is present, before signing for the delivery.  If there is severe damage please contact us immediately so we can handle it at that time.
        * It is very important that you keep all shipping and packing materials.  We cannot accept returns (for replacement or credit) that do not have all original packaging.

    Home deliveries are not available in some rural areas of the United States.  If this is the case with your order we will contact you.

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  6. Our Methods of Payment?

    iBuyOfficeSupply.com is happy to accept American Express, VISA, MasterCard, Discover, Paypal and GOOGLE Checkout. We do not accept credit cards with billing addresses outside the United States.

    Payments via Paypal's E-Check service will be shipped once we are notified by Paypal that the check has cleared.  This can take between 3-5 business days.  This is only for Paypal's E-Check service, not normal Paypal orders.

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  7. MSDS Sheets

    A Material Safety Data Sheet (MSDS) is a document that gives detailed information about the nature of a chemical, such as physical and chemical properties, health, safety, fire, and environmental hazards of a chemical product. Some companies require these on hand to comply with local and federal laws.

    Search for your Material Safety Data Sheets click here.

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  8. Credit Card not working during Checkout?

    Other than when a credit card is declined for obvious reasons there might be times when it's a simple fix.  Often the easiest thing to check is your Bill To address.  Make sure that your Bill To address matches what is on your bank statement.  If you're having the order shipped to a location other than the one listed on the bank statement, make sure everything in the Bill To fields are correct.

    If you run into problems please do not hesitate to contact us at 866-568-0524.  We'll work with you to try and resolve the issue.

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  9. Do you ship Internationally?

    Yes!

    iBuyOfficeSupply.com has partnered with a trusted third-party company, iShopUSA to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred into an iShopUSA cart. You may pay with international credit cards, PayPal and bank wire transfers. iShopUSA will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to iShopUSA Customer Service Department.

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  10. Where do you charge Sales Tax?

    iBuyOfficeSupply.com collects sales tax on all taxable orders shipped to the states of Minnesota, Tennessee and California.

    While we are not located in California we have warehouses located within the state and they require collection of sales taxes. 

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