Frequently Asked Questions
- Coupons & Offers
- Purchase Orders
- Low Price Guarantee
- Sales Tax
- Tax Exempt
- Volume Price Quote
- Shipping Policies
- International Shipping
- Methods of Payment
- MSDS Sheets
- Credit Card not working during Checkout?
- Cancel Order
Coupons & Offers
Minimum shopping cart values and coupon terms must be met, excluding shipping and tax, before coupons may be applied. Coupons must be entered at time of purchase and may not be combined with other offers, previous purchases, purchase orders (POs), custom quotes, or sale-priced items. One use per customer. See our Coupons & Promotions page for more details.
Purchase orders are subject to acceptance by iBuyOfficeSupply.com and are not accepted from individuals. Coupons may not be applied to purchase orders. Purchase Orders must meet certain qualifications to be accepted. Please see our Terms & Conditions page for more details. Or to submit a PO Application please visit our Payment Methods page.
Low Price Guarantee
Our industry veteran buyers review our competitors' pricing to make sure our customers receive the best prices available on the internet. However, if you still find a lower price from another (reputable) online merchant, we will match that price to earn your business. Please see our Best Price Guarantee page for more details.
Important note for our friends in California:
We are not located in California. We ship from warehouses located within the state and they require collection of sales tax. We collect sales tax at the statewide sales tax rate of 7.25%. This arrangement is what has been agreed to with the state of California and is not something we can change or alter. As with any other state if you are tax exempt all we need is your tax exempt certificate in order to exempt your purchases from sales tax. This can be done to your profile in our system, so every time you order when you have logged in with your user ID and password your orders will not be taxed. This is if you have provided the certificate and instructed us to set up your profile as tax exempt.
iBuyOfficeSupply.com only collects sales tax on orders placed in MN & CA. All other states are already considered tax exempt and no sales tax is collected. If you are tax exempt and located in MN or CA, please fax us a copy of your tax-exempt certificate to (952) 881-7843. As with any other state if you are tax exempt all we need is your tax exempt certificate in order to exempt your purchases from sales tax. This can be done to your profile in our system, so every time you order when you have logged in with your user ID and password your orders will not be taxed. This is if you have provided the certificate and instructed us to set up your profile as tax exempt.
Volume Price Quotes
If you are ordering $500 or more of the same product we may be able to offer a quantity discount for you (i.e. 100 or more of a $5.00 item). Send us an email with this information:
-Time Frame (when you need the items by)
-Special Delivery Requirements
Along with those questions, we need:
-Contact Phone and Email
We'll do our best to help. In most cases we'll get back to you the same day, next business day worst case.
Please visit our Shipping Page for full details on the following questions.
If your order is over $75 and ships via UPS, there is no shipping charge. If your order is under $75 and ships UPS, we charge a flat rate of $10.95.
When ordering freight items please let us know you do not have a dock or will need any of those additional services and we will contact you for additional information and will quote a price. Contact us at [email protected] Lift gate service can be added to any common carrier shipment. The charge for a lift gate delivery is $90 regardless of how many items are on the order. If you would like lift gate service let us know and we can add it to an order. It is best to call us or email us prior to order placement to inform that you will need a lift gate delivery.
Where do we ship to?
We ship to the contiguous 48 United States.
When will my order arrive?
In most cases your order will arrive within 24-72 hours. Some products ship direct from the manufacturer and will take additional time. Shipping direct from the manufacturer is how we're able to offer the discount prices we do. Each of these manufacturers have their own shipping times but in most cases they ship within 3-5 days of receipt of the order. Please allow 7-14 days for delivery.
How do we ship our orders?
When you see a UPS logo on a product page you'll know it's shipping via United Parcel Service. All others ship via common carrier.
Orders placed before 12:00 pm CT, Monday through Friday, paid with credit card without complications are normally shipped the same day via UPS. Utilizing our national distribution network, orders ship from the distribution centers nearest the shipping address. Most customers will receive their UPS shipments the following week day. Because of stock issues, on occasion an order will need to be shipped from a warehouse other than the one closest to you. This can cause a delay in delivery by a few days. This does not affect when it is shipped, just that it may take a few more days to get to you. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day. Please note, overnight delivery is not guaranteed, is not available in all areas, and may be delayed due to inclement weather, stock availability or products unable to be shipped via UPS.
Common Carrier Deliveries to Business Addresses:
Common Carrier deliveries are dock to dock only and do not include lift gate and inside delivery without extra charge. Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and/or assembly in some areas for an additional charge. Common Carrier deliveries cannot be scheduled for a specific time. We can request that the delivery company call you before delivery. Someone must be available during normal weekday business hours (generally 8 am to 5 pm, except major holidays) to accept and sign for the delivery as a signature is required.
Common Carrier Deliveries to Home Addresses:
Inside deliveries via common carrier are not available to residential or home office addresses. Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and/or assembly in some areas for an additional charge. Common Carrier deliveries cannot be scheduled for a specific time. We can request that the delivery company call you before delivery. Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required. Home deliveries are not available in some rural areas of the United States. If this is the case with your order we will contact you.
Lift Gate Service
Lift gate service can be added to any common carrier shipment. The charge for a lift gate delivery is typically $85 regardless of how many items are on the order. If you would like lift gate service let us know and we can add it to an order. It is best to call us or email us prior to order placement to inform us that you will need a lift gate delivery.
* You MUST note any delivery damage on the delivery ticket or bill of lading. It is best to completely inspect delivered products while the driver is present, before signing for the delivery. If there is severe damage please contact us immediately so we can handle it at that time.
* It is very important that you keep all shipping and packing materials. We cannot accept returns (for replacement or credit) that do not have all original packaging.
iBuyOfficeSupply.com has partnered with a trusted third-party company, International Checkout to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred into an International Checkout shopping cart. You may pay with international credit cards, PayPal and bank wire transfers. International Checkout will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to: International Checkout Customer Service.
Methods of Payment
iBuyOfficeSupply.com is happy to accept American Express, VISA, MasterCard, Discover, and Paypal. We can accept a credit card with an address outside the U.S. Call us at 866-568-0524 for this type of payment. Payments via Paypal's E-Check service will be shipped once we are notified by Paypal that the check has cleared. This can take between 3-5 business days. This is only for Paypal's E-Check service, not normal Paypal orders.
A Material Safety Data Sheet (MSDS) is a document that gives detailed information about the nature of a chemical, such as physical and chemical properties, health, safety, fire, and environmental hazards of a chemical product. Some companies require these on hand to comply with local and federal laws.
Search for your Material Safety Data Sheets click here.
Credit Card Not Working During Checkout?
Other than when a credit card is declined for obvious reasons there might be times when it's a simple fix. Often the easiest thing to check is your Bill To Address. Make sure that your Bill To Address matches what is on your credit card statement. If you're having the order shipped to a location other than the one listed on the credit card statement, make sure everything in the Bill To fields are correct. If you are still experiencing difficulties please call us at 1 (866) 568-0524.
UPS and Common Carrier trucks leave our warehouses all throughout the day. Because we are committed to processing your orders quickly, orders may already have been processed and shipped within just minutes of being placed. If you place an order and need to cancel please be aware that it may have already shipped. Trucks cannot be recalled and orders, once on those trucks, will be delivered. If your order has already shipped you will be responsible for all freight charges. We will try very hard to stop any shipment if we can because we believe in good customer service. Any request to cancel an order must be made via email allowing us a written record of your request. If you refuse shipment on UPS orders for the purposes of canceling an order you will not be credited back for the shipping charge.